There is nothing more important to us than your satisfaction with our services and products. It is important to emphasize that you have a roll to play in maximizing your own communication and acquiring the best hearing aid(s) and treatment solutions for you. Here are some suggestions for optimizing your experience with us and your hearing and communication success and satisfaction.
Determine your needs and outcomes
Simply stated, satisfaction is having your needs, desires, or expectations met. Another way of looking at satisfaction is that you are fulfilled, based on a promise that may have come from a hearing healthcare provider, literature, a website, advertising, or a mixture of these sources. You have very specific needs and your audiologist will work with you to find the best hearing aids and interventions for you. During this process, determine what your needs are, what outcomes you are looking for, and most importantly, how you’ll know when you’ve fulfilled your needs. Many people go into their hearing healthcare practitioner with a vague concept of their hearing problems: “I can’t hear,” or “It seems as if people are mumbling more,” or worse yet, “My wife/husband says I don’t listen to her/him.”
Determine the impact your hearing loss is having on your life
We believe you will have a more fulfilling experience if you dig deeper to comprehend the impact your hearing loss has had on your life emotionally, behaviorally, mentally, and socially. Write the issues down, because they will become a roadmap for both you and your audiologist. We will also utilize assessment scales designed to help you understand problems caused by your hearing loss. Your areas of need become a contract between you and your hearing care professional.
Identify your most troubling communication situations
Identification of communication situations that cause you the most difficulty is a critical first step in solving your hearing loss problems. If you can describe difficult listening conditions, your audiologist can address the problems and develop strategies to help you manage them. If you need more information, ask for it. Some people want highly technical information about hearing aid systems and hearing loss, while others just want a brief overview of hearing aids and their function. Ask for clarification if you need it. Many complex concepts can be explained in an uncomplicated way.
Assess your motivation in improving your hearing problems
Advanced hearing aid technology can now compensate for most hearing losses, but there are still millions of hearing aid candidates who are not ready to accept this fact. Is there a missing link? We think so. People with hearing loss are in different stages of readiness. At one extreme the individual is in denial about the hearing loss. If either a family member or a professional insists on hearing aids at this point, behavior is unlikely to change and most likely such a person would be dissatisfied if pursuing hearing aids. Individuals highly motivated to improve their hearing have an infinitely better chance of success with hearing aids. Such motivated people recognize their hearing loss and are open to finding the best solutions for their needs. They tend to seek out relevant information related to their hearing loss and the technology needed to alleviate the hearing problem. The most highly motivated hearing aid candidates are willing to discuss their feelings about their hearing problems and explore the options that might be available to them. When they are fitted with hearing aids, they eagerly explore their new technology, discuss problems during follow-up visits with their audiologist, and patiently learn to adapt to their technology.